Order Not Delivered
If your order is not delivered due to an issue caused by Ojaboy or our delivery partner, you may be entitled to a full refund.
Refunds
Ojaboy Refund Policy
Effective Date: July 20, 2026Last Updated: July 20, 2026
1. Overview
Thank you for choosing Ojaboy. We strive to provide a reliable, transparent, and satisfactory shopping experience by sourcing fresh food items and household essentials on your behalf.
Because many products we purchase are perishable, this Refund Policy balances customer satisfaction with the realities of fresh produce and market procurement.
2. Eligibility for Refunds
Incorrect Items Delivered
If you receive products that are materially different from what you ordered, we may replace the incorrect items or issue a full or partial refund for the affected items.
Missing Items
If any item paid for is missing from your delivery, we may deliver the missing item where practical or refund the value of the missing item.
Damaged or Spoiled Items
If food items arrive significantly damaged, spoiled, or unfit for consumption at delivery, notify us within 24 hours. Where verified, we may replace the affected items or provide a full or partial refund. Photographic evidence may be requested.
Duplicate Payments
If you are charged more than once for the same order due to a payment processing error, the duplicate payment will be refunded after verification.
3. Price Variations
Market prices may change between the time an order is placed and when items are purchased.
- Any approved additional charges will be communicated before purchase whenever reasonably possible.
- If the final purchase price is lower than the estimated amount charged, the difference may be refunded to your original payment method or credited to your Ojaboy wallet, where applicable.
4. Order Cancellations
Before Procurement
Orders cancelled before we begin purchasing items from the market are generally eligible for a full refund, excluding any non-refundable third-party payment processing fees where applicable.
After Procurement Has Begun
Once our shoppers have started purchasing items, cancellations may no longer be eligible for a refund because the products have already been sourced specifically for your order.
After Dispatch
Orders already dispatched for delivery cannot be cancelled and are generally not eligible for a refund, except where required by applicable law or covered by this policy.
5. Non-Refundable Situations
- You change your mind after procurement has begun.
- Delivery could not be completed because the provided address or contact details were incorrect.
- You were unavailable to receive your order after reasonable delivery attempts.
- Dissatisfaction is based solely on personal preference where delivered items match the order and are of acceptable quality.
- Minor natural variations in the size, color, shape, or appearance of fresh produce that do not affect quality.
6. Refund Request Process
To request a refund, contact Ojaboy Support and provide:
- Your order number
- A description of the issue
- Photographs where applicable
- Any other information reasonably requested to help us investigate your claim
Claims should be submitted as soon as possible and, for damaged or spoiled items, no later than 24 hours after delivery.
7. Refund Processing
- Refunds to cards or bank accounts will generally be processed within 5-10 business days, depending on your payment provider.
- Wallet credits, where applicable, may be processed more quickly.
- Processing times may vary due to banking or payment network delays outside Ojaboy's control.
8. Delivery Fees
Delivery fees are generally non-refundable once delivery has been attempted or completed.
Delivery fees may be refunded if Ojaboy cancels the order before delivery, delivery cannot be completed due to an error caused by Ojaboy, or applicable law requires otherwise.
9. Fraudulent or Abusive Claims
Ojaboy reserves the right to deny refund requests that are determined, after reasonable investigation, to be fraudulent, abusive, or intentionally misleading.
Repeated misuse of our refund process may result in account suspension or termination.
10. Exceptional Circumstances
Where appropriate, Ojaboy may, at its sole discretion, offer refunds, replacements, wallet credits, or other resolutions outside the terms of this policy to ensure a fair outcome.
Such resolutions are goodwill gestures and do not establish a continuing obligation or precedent.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our business operations, legal requirements, or service offerings.
The latest version will always be available on our website and mobile application.
12. Contact Us
If you have questions or wish to request a refund, please contact us:
support@ojaboy.comhttps://ojaboy.com
Customer Support: Available through the Ojaboy mobile application and website.
Acknowledgement
By placing an order with Ojaboy, you acknowledge that you have read, understood, and agreed to this Refund Policy.